Role of Salesforce Business Analyst in Agile Projects

A Salesforce business analyst wears numerous hats when it comes to presenting business solutions; they have to do a thorough observation because they believe there is no quick fix. In doing so, they apply their extensive knowledge of the Salesforce Platform to produce comprehensive action plans and disseminating larger projects that are accomplished into smaller segments of user functionality known as user stories by prioritizing them and continuously delivering them into two-week cycle known as iterations making them more digestible instead of launching the project all at once throughout its life cycle.

The role of a business analyst in any business is adjusting as the world of software development changes. Time has changed with the advancement of technology whereby business analyst has shifted to the modern way of delivering their work by use of an Agile approach compared to the tradition software development using the Waterfall approach. Agile allows smaller segments to be released continuously hence engaging the user/customer. By doing so, the customer convinced that the system meets their expected need.

Agile is an iterative methodology used in Agile Project Management software development that follows four (4) values known as Agile Projects and 12 principles. Value and principle alleviate project failure by providing value against business priorities according to the time and budget allocated. Below we will take a look at what is the responsibility of a Salesforce business analyst in agile projects.

  • Requirement Gathering 

The first role of a business analyst in an Agile project is to gather requirements defined throughout the development cycle. Therefore, they work with customers and end-users to collect, understand, and identify the sole business need that the project is targeting.

  • Configuration

To pool resources with other team members to design a problem-solving solution that will fulfill a client’s business needs hence fulfilling their user stories. It is made possible by completing the configuration and documentation for user stories using Salesforce technology. A business analyst supervises and advises on all system developments. Monitor and analyze system performance as well as user activity.

  • Testing

Work with developers to test and verify that the solutions in agile projects will meet the business requirements. It allows room to improve user experiences and increase effectiveness.

  • Training

The work of a business analyst is to provide actual training modules and user manuals. Provide system support and maintenance. Training held by holding workshops to instruct and lead a team in Agile projects.

You will find that some agile teams do not use a business analyst but choose to spread out the tasks to the team members. The strategy might work for some companies, but the Salesforce business analyst role is crucial in software development. They can make work accomplished fast and easier for them and ensure a smooth flow of work for agile projects. They act as a link between the users and developers that know the business and how the software works. Also, they can communicate effectively with non-technical users to educate them.